Frequently Asked Questions

All Questions

Use the search box to filter questions, or browse all questions below. For plan-specific questions, refer to the selection matrix.

• What is the timeline for getting an eSIM from Airllo Mobile Online?

  The process takes under 10 minutes: purchase (2 min), receive QR code (under 5 min), install (2-3 min). You can be connected within 10 minutes of starting the process.

• Can I use Airllo Mobile Online eSIM on a smartwatch?

  Some smartwatches support eSIM, but our plans are optimised for smartphones. Contact support to discuss compatibility with specific wearable devices.

• What is the difference between 4G and 5G?

  4G (LTE) offers speeds typically between 10-100 Mbps. 5G offers speeds up to 1 Gbps in ideal conditions. 5G availability depends on your device and the local network infrastructure at your destination.

• Can I pause my plan?

  Plans cannot be paused. The validity period runs continuously from the date of first use. If you need a break, you can simply not use the eSIM — data will be available until the validity period expires.

• What is the smallest plan available?

  We offer 1GB plans valid for 7 days for short trips. These are ideal for weekend breaks or brief business visits.

• How do I install an eSIM on an iPhone?

  Go to Settings > Mobile Data > Add eSIM. Tap 'Use QR Code', scan the code, and follow the on-screen prompts. The process takes approximately 2 minutes.

• How do I install an eSIM on an Android phone?

  Go to Settings > Network & Internet > SIMs > Add SIM. Scan the QR code when prompted. The exact menu path varies by manufacturer.

• What if I accidentally delete my eSIM?

  Deleted eSIM profiles cannot be restored. If you delete your eSIM before the validity period expires, contact support at [email protected] to discuss options.

• Are there any countries where eSIM is restricted?

  eSIM usage is restricted or prohibited in some countries. We will not sell plans for restricted destinations. Check our Service Area page for the full list of supported countries.

• How do I know the plan is active?

  After installation, your device will show the eSIM profile in settings. The plan becomes active when you first connect to a supported network at your destination.

Glossary of eSIM Terms

eSIM

Embedded SIM — a digital SIM card built into your device that can be programmed remotely without a physical card swap.

QR Code

A machine-readable code used to download and install an eSIM profile onto your device.

MVNO

Mobile Virtual Network Operator — a company that provides mobile services by leasing capacity from physical network operators.

MNO

Mobile Network Operator — a company that owns and operates physical mobile network infrastructure.

APN

Access Point Name — a gateway setting that connects your device to the internet through a mobile network.

LTE

Long-Term Evolution — the technical standard for 4G mobile networks, offering speeds typically between 10–100 Mbps.

Dual SIM

A device capability allowing two SIM profiles (typically one physical SIM and one eSIM) to be active simultaneously.

Data throttling

The intentional reduction of internet speeds after a data usage threshold is reached.

Validity period

The time window during which a data plan is active, beginning from the date of first use.

Top-up

An additional data purchase that extends the allowance on an existing active plan.